Towns of Excellence 2011 Winners

Towns of Excellence logo‘AWARDING EXCELLENCE’ – National Winners of Towns of Excellence 2011 announced at Annual Conference

The First winners of the Towns of Excellence Awards were announced on 5th Oct 2011 at the Towns of Excellence Institute’s inaugural conference “Serve Best to Profit Most” which took place in the Talbot Hotel, Carlow. Judged by a panel from within the Towns of Excellence Institute, recipients of the awards were those that are acknowledged for their excellence in a variety of categories relating to Customer Service with both winning businesses and a winning town honored.

Said Brenda Farrell MD of Towns of Excellence,

“Towns of Excellence applaud the progressive thinking of those business and towns who have committed to this exciting national initiative. We appreciate the effort of those businesses and towns who have embraced the initiative and who continuously strive to drive their business performance, particularly in the area of Customer Service. A very important part of any process is to acknowledge the effort of those who have chosen to participate and so we have the greatest pleasure in celebrating all the award winners today”.

The Award Categories and Winners are as follows:

  1. Excellence in Customer Service Inspirational Business Award: Arboretum Lifestyle & Garden Centre, Carlow
  2. Excellence in Customer Service (Retail Sector) Award: Burgess of Athlone
  3. Excellence in Customer Service (Service Sector) Award: Welcome Inn Hotel, Castlebar
  4. Excellence in Customer Service Training Award: Netwatch, Carlow
  5. Excellence in Customer Service Business Support Award: Olive Condron, CEO Carlow Chamber of Commerce
  6. Perpetual Award – Town of Excellence in Customer Service 2011: Castlebar Town

The inaugural conference of Towns of Excellence, which targeted any business, institution or town for whom customer service is key, aimed to provide each business that attended with achievable solutions and tools that will benefit their business. Launched by mastermind of RTE’s Retail Therapy series Senator Feargal Quinn, Towns of Excellence was set up to research, recognise and reward towns and businesses for achieving excellence in a variety of business disciplines including customer service.

The line-up of speakers included presidential candidate – Sean Gallagher, successful entrepreneur, ’Pink Tank’ champion and founder of 1890 – Nicola Byrne, chief executive of the Irish small and medium enterprises (ISME) Mark Fielding and a Case Study “Carlow – A Town of Excellence in Customer Serive.

Said Sean Gallagher

“I am delighted to be involved in the ‘Serve Best to Profit Most’ national conference and applaud this fantastic new initiative. Your customer or client must feel valued at all times. This is what will bring them back to your business or service”.

Towns involved to date include Athlone, Castlebar, Carlow, Wexford and Westport have recently become involved.

The key message from this inaugural national conference is that Towns of Excellence along with businesses in towns around Ireland can build a brand for Ireland as a Country of Excellence in Customer Service.

Individual business and towns can become involved in this exciting initiative by simply going to www.townsofexcellence.com for further information.

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