Westmeath Community Development (WCD) in partnership with the Department of Social Protection offers FETAC Advanced Call Centre Course to unemployed individuals


Course Modules:  7 FETAC Accredited Modules + ECDL

  • Communications                                     FETAC Level 6
  • Contact Centre Support Skills                  FETAC Level 6
  • Consultative Selling                                FETAC Level 6
  • Excel, Word & Database Training             FETAC Level 5
  • Data Entry                                             FETAC Level 5
  • ECDL

The purpose of this course is to equip individuals with the knowledge, skill and competence to work effectively in the contact centre environment as a support agent.

All participants will undertake the following Assessment Methods:

  • Written theory assignments
  • Written examinations – theory
  • Practical skills demonstration

Venue: Course delivered from MID@S Technologies, Forest Park, Mullingar.

Duration& Time: Twelve weeks Monday to Friday from 9 to 4 pm

Start date August  19th 2013

Number of places on course 12

Eligibility criteria: Individuals (18 years +) who are unemployed and in receipt of a Department of Social Protection payment (FIS not eligible) and interested in securing work in the call centre, customer care sector.

Educational level: Leaving Certificate or equivalent and/or individuals with prior experience or learning in this area e.g. customer care, reception, telesales etc. A good knowledge and practical IT and communication skills required for this industry and entry to training course.

Only individuals interested in working in this industry on a full time basis should apply, 100 % attendance on course is required, participants may qualify for a DSP top up training allowance.

Application & selection process includes the following:

o   Application form

o    Interview

o   IT skills demonstration

To apply for a place on this course email tmckenna@westcd.ie before  Friday 26th July  2013.


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