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Job Title:

IT Technical Support


The Writech Group are an internationally recognised leader in Fire Protection Systems. We are internationally approved to Design, Manufacture, Install, Service & Commission to all standards & have Award Winning expertise in Fire Sprinkler Protection, Foam enhanced Fire Protection, Gas Protection, Firewater Mist Protection, Insert Gas Protection & Special Hazard Fire Protection. THE ROLE This role will comprise one of IT technical support and database administration. The successful candidate will be responsible for providing technical support for all staff. There will also be an element of database administration in the form of changing and correcting data within a Microsoft Access database and extracting and compiling data as needed. Reporting to: IT & Innovations Manager Hours: 37hrs per week Days: Monday – Friday ESSENTIAL CRITERIA Strong IT support knowledge from a help-desk perspective. Strong working knowledge of Microsoft Office 365 package. Experience using Microsoft Access databases. Ability to explain concepts to non-technical staff. DESIRABLE CRITERIA 3rd level IT qualification or Microsoft Certification. 3+ years’ experience in a similar role. Help-desk experience. DUTIES & RESPONSIBILITIES Provide technical support to staff both office based and remote. Set up new users’ accounts and profiles and deal with password issues. Talk staff through actions, either face-to-face or over the phone, to help set up systems or resolve issues. Correct issues within in house system database using Microsoft Access and SQL. Edit data and compile database reports where requested. Support and contribute to IT plans and procedures. Maintain procedural documentation and reports. Support the IT manager working with 3rd party providers. Undertake other appropriate duties assigned by the IT Manager. Additional Benefits: HSF Medical Cash Plan Discount Health Insurance PRSA EAP Learning & Development Career Progression Company Events Refer a Friend Bonus Scheme Additional Annual Leave