Job Description Title: Part Time Retail Sales Assistant (3 days per week. May include weekends.) Reports to: Retail Store Manager (then Director of Retail) Based at: Wines Direct HQ, Lough Sheever Corporate Park, Mullingar, Co. Westmeath. Job purpose: To provide a top-class level of customer service and a retail environment that leads to a wonderful customer experience. The result of this, combined with a conscious sales effort should always lead to generating revenue for the retail unit and achieving its overall financial targets. Key responsibilities and accountabilities: Provide outstanding customer service to all customers at all times, through: · Always being well presented and approachable to the customer · Maintaining a high level of product knowledge · Ensuring promises to customers are always kept (eg. deliveries, collections, sending tasting notes) · Always welcoming customers as they enter the premises. · Re-enforcing the Wines Direct ethos and methodology (‘The Message’) at all times. · Always offering customers to taste whatever wines are available to taste and tasting with them. · Achieving a level of 0 (ZERO) customer complaints · Maintaining the retail environment to an impeccable level, including stocking, managing displays and general cleanliness. Enhance retail unit sales and assist in reaching financial targets, through: · Selling wine to customers in a manner that encourages repeat store visits and purchases. · Selling through our product range by talking with customers and building rapport. · Ensuring that all wines are available on the shelves and are priced/labeled correctly. · Assisting with wine tasting events during the year. · Accurate till operation, including applying only appropriate discounts. · Accurate use of credit card terminals. · Following all procedures in relation to stock control and assisting with stocktaking. · Carry out any other duties that are commensurate with the position as they arise as directed by the retail manager.