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Job Title:

Scheduling Co-Ordinator


Home Instead is the worlds and Ireland’s largest and most trusted provider of non-medical home care services to the elderly – enabling them to remain independent and live in their own home for longer than would otherwise be possible. For further information, please visit our website. Currently we have a vacancy in our Mullingar, Co. Westmeath office for a full time Scheduling Coordinator. The Scheduler will manage our clients homecare service requirements by matching the most suitable CAREGiver for their needs. Who we’re looking for The ideal candidate will… Have exceptional organisational and multi-tasking skills. Have at least 1 years’ experience in a recruitment/ administration support role or experience as a CAREGiver in the community. Have demonstrated your ability to work on your own initiative. Have a professional demeanour and excellent telephone skills. Have outstanding communication skills and are committed to customer service. Are committed to quality and achieving solutions. Have a proven ability to operate in a pressurised environment and think on your feet. Love attention to detail and have shown that you can follow up and complete tasks. Have proficient excellent IT and data entry skills. Are flexible, have a positive can-do attitude. What you’ll do Responsibilities of the role will include but are not limited to: Coordinating CAREGiver’s schedules on a daily basis. Meeting and familiarising yourself with the CAREGiver team to enhance the client and CAREGiver matching process. Monitoring, mediating, and logging both Client and CAREGiver concerns. Effectively managing and developing excellent relationships with the CAREGivers and Clients. Actively encouraging contact between CAREGivers and Clients and the office. Coordinating and maintaining a complete Client service schedule using our in-house system People Planner. Accurately entering and maintaining Client and CAREGiver records. Recording CAREGiver hours and entering into People Planner. Dealing with emergency situations decisively and effectively. Answering incoming calls in a friendly, professional and knowledgeable manner. Taking the Out of Hours phone on a minimum of one weekend per month. What you’ll get Benefits: Performance bonus, paid annual leave