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The primary function of the Team Leader is the management of a team and the smooth running of the day to day sales and support of the operation. Working closely with and reporting to the Sales & Performance Manager, you will be results focused and your key responsibilities will include: Focus, motivate and inspire the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets. Conducts one to one’s with team members to assess performance against objectives. Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement. Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance. Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner. Creates a learning environment to ensure that the transfer of knowledge and insight occurs. Acts as a point of referral for complex and escalated queries. Working closely with team colleagues to collectively achieve overall targets set Ensuring all systems and procedures as laid down by the Company are complied with Accruing and maintaining comprehensive up to date knowledge and information of the Company’s Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate Carrying out such duties as management may require from time to time Education: Hold a third level qualification and / or appropriate professional qualification and be APA, CIP qualified or Grandfathered in the area of selling personal and commercial insurance) Skills: Customer focused Excellent negotiation, influencing & decision making skills Ability to self-motivate and work on own initiative and also work as part of a team Strong resilience Target driven and results orientated Proactive approach Proficient in MS Office Suite – MS Word, Excel, Powerpoint Competencies: Excellent communication skilss (written & verbal) Commercial awareness Leadership Problem solving Strong organisational skills Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.